Need help with an order? The fastest way to reach us is the live chat in the bottom right, we typically respond within a few hours during business hours (Mon–Fri).

Starting a return? All returns must be initiated through our return portal.

Returns submitted via this contact form or live chat will not be processed, please use the portal so your request is tracked properly.

Outside the return window? Our return window is firm. Late return requests are reviewed case-by-case at our sole discretion and are not guaranteed.

Submitting a request does not mean it will be approved, and approved exceptions may be subject to additional fees or store credit only.

Please do not contact us to negotiate, decisions are final.

Wholesale or general inquiries? Use the form below. We respond within 24 hours, Monday–Friday.

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Frequently Asked Questions

What is your return and exchange policy?

We accept returns within 7 days and exchanges within 14 days of delivery. All refunds are subject to a 10% restocking fee. Exchanges are free. Items must be unworn, unwashed, and in original condition with tags attached. To get started, use the return portal.

How do I start a return or exchange?

Visit our return portal, enter your order number and email, and follow the steps. You do not need to contact us first. The portal will generate a return label and instructions.

Is there a restocking fee?

Yes. Refunds are subject to a flat 10% restocking fee. Exchanges are not charged a restocking fee.

How long does shipping take?

US orders typically arrive within 3 to 7 business days. Orders are processed Monday through Thursday. Orders placed on Friday, Saturday, or Sunday are shipped the following Monday. Free shipping is available on US orders over $99.

How do I find my size?

Check our size guide for body measurements across all styles. If you are between sizes, we generally recommend sizing up. Still unsure? Reach out to us through the form below and we will help you find the right fit before you order.

My order arrived damaged or incorrect. What should I do?

We are sorry about that. Please email us at info@missfinchnyc.com with your order number and a photo of the issue. We will make it right.

Can I cancel or modify my order?

We process orders quickly, so changes are not always possible. Email us at info@missfinchnyc.com as soon as possible and we will do our best. Once an order has shipped, it cannot be modified.

Returns and Exchanges

Need to return or exchange an item? Start the process through our return portal. No need to email us first.

Start a Return or Exchange

Miss Finch NYC

Designed in New York · Est. 2009

Family-owned and designed in Manhattan's Garment District since 2009. Small batches, original prints, and thoughtful silhouettes made for real life.